ROLE
Project Type
YEAR, DUration
Category
Overview
With air travel increasing rapidly, airports are becoming more complex and passenger journeys more stressful. Missed flights, long queues, and confusing navigation are common pain points that need to be addressed. Studies show that unhappy passengers spend less on non-aeronautical services, limiting airports’ ability to maximize revenue from retail and dining options. Addressing these pain points is essential to enhance user satisfaction and improve airport efficiency. Udaan is a mobile application designed to transform the airport experience for travelers. Udaan, meaning "flight" in Hindi, aims to empower users with a centralized platform to navigate every aspect of their airport visit, fostering a stress-free and efficient journey.
Understanding the potential users
Who might use the app?
As defined in The Case of Rajiv Gandhi International Airport, Hyderabad, the following is the need-based segmentation of passengers at Indian Airports:
User Research
To further explore passenger needs and behaviors, we conducted in-depth interviews with a diverse group of travelers, ranging from frequent flyers to first-time passengers. Through these interviews, we uncovered critical pain points and preferences across different types of users.
We organized the findings into:
User Personas
Empathy Mapping
Defining the scope
Insights
Combining desk research and user research allowed us to identify actionable insights toward solving the problem.
MoSCoW Analysis
After understanding the needs of the user and similar systems around the world, we did a MoSCoW Analysis to understand and define the timeline and our time constraints.
Information Architecture
After understanding the needs of the user and similar systems around the world, we did a MoSCoW Analysis to understand and define the timeline and our time constraints.
branding
Mission
To be the premier go-to solution for seamless and stress-free airport experiences, transforming the way travellers navigate, connect, and explore the world.
Vision
To make travelling and navigating through an airport easy & convenient, so that passengers can experience a stress-free journey rather than the worry about the processes.
style Guide
Typography
Text Style
Weights
Aa
Medium
Aa
Light
Aa
Bold
Aa
SemiBold
A clear sans-serif typeface to promote readability across all user types.
Colors
We wanted to create a color palette that would create a sense of joy and calmness for the user which is why we used a combination of yellows and blues to achieve that.
The Final Screens
Checkpoint-to-Gate Flow
Dashboard
We prioritized essential flight details and quick access to airport services, so users have everything they need at a glance.
Journey Start & Checkpoint
Each checkpoint—entry, baggage check-in, and security—includes clear instructions and real-time queue times. This layered transparency reduces stress by allowing users to plan each step with precision, and provides reassurance as they progress, ensuring users are fully informed and empowered at every point of their airport experience.
Navigating through the airport
Store Locator
We wanted to enable the users to navigate the airport seamlessly, locate amenities, and stay on track with real-time assistance. Starting with a clear, simplified map, users can filter by categories like "Food & Drink" and "Restrooms" to easily find services along their route. Estimated time and distance updates help users manage their journey without anxiety.
AR Navigation & Wayfinding
The AR wayfinding feature enhances spatial awareness by guiding users through complex layouts with visual overlays. By combining intuitive navigation, categorized search, and real-world AR guidance, this flow empowers users to explore and navigate the airport with confidence and ease.
Udaan is designed to transform the airport experience by addressing key pain points like navigation challenges, long queues, and lack of clear information. By combining user-centered research with thoughtful design decisions, Udaan empowers travelers to navigate airports efficiently and confidently. With features like real-time updates, AR guidance, and service locators, the app enhances both convenience and user satisfaction. Ultimately, Udaan not only reduces travel stress but also encourages passengers to make the most of their time at the airport, creating a more enjoyable and productive journey.
Future Scope
For our next steps, we plan to continue building this application and exploring the arrivals journey which we were not able to cover due to time constraints. We also want to able to add a baggage tracking and identification tags with-in the application as a feature as our research suggests that a majority of people would like to receive notifications about their luggage.
TL;DR:
As airports grow increasingly complex, Udaan—a mobile app focused on UX Research and UI Design—aims to reduce traveler stress by providing a streamlined, centralized platform. Designed to ease navigation and enhance airport experiences, Udaan offers essential features like real-time boarding updates, AR navigation, and queue times for security and check-in. In-depth user research informed our understanding of diverse passenger needs, leading to personas like the "Experience Seeker" and "Process Efficiency Seeker." Key design decisions include an intuitive map, clear category filters, and accessible amenities. Udaan empowers travelers with smooth, anxiety-free journeys through the airport.